Shipping policy
We work seven days a week! Customers in Poland can receive their order within 2–4 business days, depending on the location and the chosen delivery method. The exact delivery time and cost are shown at checkout after you select the delivery service and city.
Completeness and condition of the goods
— Please check the contents, the integrity of the packaging and the absence of mechanical damage when you receive your order. You can do this in the presence of the courier.
— We are not responsible for goods that were not checked for mechanical damage or missing parts directly upon receipt from the carrier.
— If the order is incomplete or damaged, you have the right not to pay for the goods and to refuse delivery.
Poczta Polska
1. Delivery time: 1–3 business days from the moment the order is placed.
2. Delivery options: courier, post office, Poczta Polska parcel machines.
3. Delivery cost: approximately 11 to 25 zł (up to 30 kg, depending on the parcel weight and delivery type).
4. Storage at branches/parcel machines: the parcel is kept at the branch for up to 14 days.
5. Documents required for collection: electronic notification (e-Awizo) and an identity document.
6. Tracking: a tracking number is provided. Tracking page: Poczta Polska Tracking.
DHL Polska
1. Delivery time: 1–3 business days from the moment the order is placed.
2. Delivery options: courier, DHL POP parcel service points (over 22,000 points, including Żabka, Inmedio and Shell stores) and DHL BOX 24/7 machines.
3. Delivery cost: approximately 23 to 31 zł (up to 30 kg, depending on the parcel weight and delivery type).
4. Storage at branches/parcel machines: at DHL BOX 24/7 machines and DHL POP service points the parcel is kept for 2 calendar days.
5. Documents required for collection: usually the tracking number and an identity document.
6. Tracking: a tracking number is provided. Tracking page: DHL Tracking.
InPost
1. Delivery time: 1–3 business days from the moment the order is placed.
2. Delivery options: courier, Paczkomat® parcel lockers, PaczkoPunkt service points.
3. Delivery cost: approximately 21 to 40 zł (up to 30 kg, depending on the parcel weight and delivery type).
4. Storage at branches/parcel machines: at a PaczkoPunkt the parcel is kept for 3 days.
5. Documents required for collection: phone number and the collection code sent by email or to the InPost mobile app.
6. Tracking: a tracking number is provided. Tracking page: InPost Tracking.
DPD Polska
1. Delivery time: 1–3 business days from the moment the order is placed.
2. Delivery options: courier, DPD Pickup points, DPD Pickup Station machines.
3. Delivery cost: approximately 21 to 30 zł (up to 30 kg, depending on the parcel weight and delivery type).
4. Storage at branches/parcel machines: at DPD Pickup points the parcel is kept for up to 7 days.
5. Documents required for collection: tracking number and an identity document.
6. Tracking: a tracking number is provided. Tracking page: DPD Tracking.
UPS Polska
1. Delivery time: 1–3 business days from the moment the order is placed.
2. Delivery options: courier, UPS Access Point locations.
3. Delivery cost: approximately 22 to 50 zł (up to 30 kg, depending on the parcel weight and delivery type).
4. Storage at branches/parcel machines: at UPS Access Point locations the parcel is kept for up to 7 days.
5. Documents required for collection: tracking number and an identity document.
6. Tracking: a tracking number is provided. Tracking page: UPS Tracking.
Note
Important! For orders over 300 zł, delivery by Poczta Polska is free.
We work for you every day and do our best to fulfil all orders on time!